Bots are replacing live chat and other forms of contact like emails and phone calls. Here's why...
**The 24/7 Work Staff.
Since chat bots are basically virtual robots they never get tired and continue to obey your command.
Humans are restricted to the number of things we can do at the same time...but Chatbots can simultaneously have conversations with thousands of people.
**Helps Save Money.
Chatbots are a one time investment which helps businesses reduce down on staff required.
By getting a bot to request information from customers you are also pre-qualifying them before spending man hours with them.
**Builds brand awareness.
Use your bot to let visitors know what your company does immediately.
**100% consistent customer interaction.
If a support agent is in good mood or a bad mood it shows.
In contrast Chatbots are bound by rules and obey them as long as they're programmed to. They always treat a customer or prospect in the most polite and perfect way.
**Automation of repetitive work.
Let's be honest, no one likes doing the same work again and again over brief period of time. Chatbots help automate repetitive tasks which are to be done frequently.
This technology is still in its infancy, so those marketers (like you) who get in early can literally squeeze the life's blood out of their competitors!